Get Reviews Account Information

Our team will help you add a new user to your account. Simply contact us with your request. Here's what we'll need to know to add the user:

• First and last name
• Email address
• Phone number
• Guest or administrative access level?

Administrator Users: Has full access to the account, except billing information. (We do not store any of your billing information in your Reviews dashboard.)

Guest Users: Can view the account but not make any changes.

You have the option of adding employees to your Get Reviews account if you'd like to evaluate employee performance based on the number of review requests sent or customer feedback received.

If you don't care to track those things, but still want your employees in the system so that they can log in, view the Inbox, have Inbox conversations assigned to them, and do all other tasks possible within Get Reviews, then you only need to add them as Users, as listed in the directions above. The following steps are only necessary if you want to track employee performance as it relates to your reviews.

1. In your Reviews Dashboard, click on 'Settings' (the gear icon), then scroll down to 'Account' and click 'Employees'.
   
2. Click the blue 'Add employee' button.
3. Add your employee's name and contact info, then click 'Add'.
   

To check employee performance, head to 'Reports'. Under Review Reports, click on 'Leaderboard'.

Note: a person does not have to be a user on your account to be added as an Employee.

Not sure if you should be adding someone to your account as an 'Employee' or a 'User'? Here's the difference within the Get Reviews account:

Users are people who can actually log in and interact with the account.

Employees are people whose performance you want to track in regards to the number of review requests they've sent or received.

The two are mutually exclusive. So you can add someone as just a User, or just an Employee, or both. The manner in which you add them just depends on whether or not you want to track performance and how you want them to be able to interact with your account.

Want to add more business locations to your Get Reviews account? Great! Our team is happy to help with that. Please contact us to get started.

When your Get Reviews account is set up, our team updates your text and email branding to match your website logo and colors. If you are unhappy with the look of your email or text review requests, you can make updates by following these steps:

1. In your Reviews Dashboard, click on 'Settings' (the gear icon), then scroll down to 'Branding' and click 'Email and Text'.
   
2. At the top of the page, you'll have the option to alter the header color and logo image for your emails and review landing pages. (This is referring to the page where someone is sent when they click on your text asking them to leave a review.)
3. Further down the page, you have the option to change or add the color or image that will be sent along with the message in your text campaigns. Notice the four vertically stacked colored dots next to each option. Clicking these will change the color or image of the selected design. You also have the option to upload your own custom image.
4. When you're happy with your selections, be sure to click 'Save'.